This Privacy Policy explains how Tecnics Consulting Inc. and its affiliates, as applicable ("Tecnics," "we," "us," or "our"), collect, use, disclose, and protect personal information in connection with our website, consulting services, managed services, professional services, sales and marketing activities, recruiting, and ordinary business operations.
This policy is written for Tecnics' current services business. It is not intended to describe privacy practices for products or product platforms that have transitioned to Credenti.
Scope of This Policy
This Privacy Policy applies to personal information that Tecnics collects or processes when you visit our website, contact us, attend our events or webinars, communicate with our team, engage Tecnics for consulting or managed services, apply for a job, or otherwise interact with us in a business context.
When Tecnics performs services for a customer, we may process personal information from the customer's identity, access, HR, ITSM, security, collaboration, or business systems at the customer's direction. In those situations, the customer is usually responsible for determining the purposes and means of processing, and Tecnics processes the information under the applicable services agreement, statement of work, data processing terms, and customer instructions.
Credenti Products and Product Data
Tecnics previously offered certain identity-related products that are now operated under Credenti. This Privacy Policy does not apply to Credenti products, product portals, product accounts, product support workflows, product telemetry, product identity verification workflows, or other product-related data processing performed by Credenti.
Tecnics does not describe its current services business as collecting high-risk product-platform data. If you use a Credenti product or service, please review the Credenti Privacy Policy and applicable product terms.
Where Tecnics retains limited historical records related to products that transitioned to Credenti, Tecnics uses and protects those records only for lawful business purposes such as transition support, contract administration, accounting, compliance, dispute resolution, and recordkeeping.
Personal Information We Collect
The personal information Tecnics collects depends on your relationship with us and the context in which we interact. We aim to collect only information that is relevant to our services, business operations, and legal obligations.
Website and inquiry information
Name, business email address, phone number, company, job title, message content, marketing preferences, and related communications. We may also collect basic website usage data such as IP address, browser type, device information, pages viewed, referring URL, and approximate location derived from IP address.
Business contact and professional information
Business contact details, company affiliation, role, department, professional profile information, meeting notes, preferences, and communications with Tecnics personnel.
Customer engagement information
Information needed to plan, deliver, document, and support consulting, implementation, advisory, support, or managed services. This may include stakeholder names, work email addresses, usernames, employee IDs, group memberships, role and entitlement assignments, lifecycle status, tickets, approval records, audit logs, configuration data, and limited system metadata from customer-selected platforms.
Account, collaboration, and support information
Account details, login metadata, communications, support requests, attachments, comments, and activity needed to operate customer collaboration spaces, support channels, project repositories, and shared documentation.
Contract, billing, and vendor information
Contact details, contract records, purchase order information, invoicing details, payment status, tax information, and related business records from customers, vendors, partners, and professional advisors.
Recruiting and applicant information
Resume information, contact details, employment history, education, skills, references, interview notes, work authorization information, background-check information where permitted by law, and information voluntarily provided during recruiting.
Security and compliance information
Logs, authentication records, device identifiers, IP addresses, access records, incident details, and information required for legal, regulatory, contractual, security, or audit purposes.
Sources of Personal Information
We may collect personal information directly from you, from your employer or organization, from Tecnics customers, from business partners or referral sources, from publicly available professional sources, from service providers that support our business, from systems used during a customer engagement, and from automated technologies used on our website or business systems.
How We Use Personal Information
Tecnics uses personal information for the following business and operational purposes:
- Deliver consulting, implementation, advisory, integration, automation, governance, managed IAM operations, support, and related professional services.
- Scope projects, coordinate delivery, manage tickets and requests, document decisions, validate configurations, troubleshoot issues, communicate status, and maintain engagement records.
- Respond to inquiries, schedule meetings, administer events, manage contracts, process invoices, maintain records, and operate internal systems.
- Evaluate service quality, develop reusable implementation practices, improve delivery methods, maintain runbooks, and enhance internal training.
- Send business-to-business communications about Tecnics services, events, insights, and updates, subject to communication preferences and applicable law.
- Evaluate applicants, conduct interviews, make hiring decisions, perform permitted background checks, and administer recruiting processes.
- Protect systems and data, detect and prevent fraud or misuse, enforce agreements, comply with legal obligations, support audits, and establish or defend legal claims.
How We Disclose Personal Information
Tecnics may disclose personal information in the following circumstances:
Service providers and contractors
Providers that support hosting, security, analytics, CRM, email, collaboration, ticketing, recruiting, accounting, legal, and other business operations.
Customers and authorized representatives
Customer engagement information may be disclosed to the customer, customer-designated stakeholders, customer vendors, or customer-authorized platform providers as needed to deliver services.
Affiliates, advisors, and business partners
Affiliates, professional advisors, auditors, insurers, banks, and business partners where appropriate for business operations, compliance, or service delivery.
Legal, security, and compliance recipients
Information may be disclosed to comply with law, respond to lawful requests, protect rights or safety, investigate security issues, enforce agreements, or prevent fraud or misuse.
Business transaction participants
Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, transfer of service lines, or similar business transaction.
With consent or direction
Information may be disclosed when you or your organization asks us to do so or otherwise consents to the disclosure.
Tecnics does not sell personal information. Tecnics does not knowingly share personal information for cross-context behavioral advertising as those terms are commonly used in U.S. state privacy laws. If our practices change, we will update this policy and provide any required choices.
Customer-Controlled Data
Many Tecnics engagements involve systems controlled by our customers. Examples include identity providers, privileged access management platforms, HR systems, IT service management systems, directories, cloud environments, collaboration systems, databases, and custom applications. In those environments, Tecnics generally acts under customer instructions and uses customer-controlled data only to provide the contracted services, support security and compliance, troubleshoot issues, document work, and meet legal or contractual obligations.
Customers are responsible for ensuring they have the authority to provide personal information to Tecnics and for giving required notices to their workforce, contractors, users, or other individuals whose data may be processed in customer-controlled systems. Tecnics expects customers to limit access to the data reasonably necessary for the engagement and to use approved access controls, least privilege, and customer-authorized credential or privileged-access workflows.
Cookies and Website Analytics
Tecnics may use cookies, pixels, log files, and similar technologies to operate the website, remember preferences, understand website usage, secure the website, measure campaign performance, and improve content. You can usually control cookies through your browser settings. Disabling cookies may affect website functionality.
Some browsers or extensions send "Do Not Track" or Global Privacy Control signals. Because standards and legal requirements vary, Tecnics responds to legally required browser-based opt-out signals where applicable. If Tecnics later uses advertising technologies that constitute a sale or sharing of personal information under applicable law, Tecnics will provide required notices and opt-out mechanisms.
Data Retention
Tecnics retains personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, manage customer relationships, comply with legal and contractual obligations, resolve disputes, maintain business records, secure systems, and enforce agreements. Retention periods vary based on the type of information, the nature of the relationship, customer instructions, contractual requirements, legal requirements, and operational needs.
For customer-controlled engagement data, Tecnics follows the applicable agreement, statement of work, customer instructions, and internal data handling practices. Customers may request return or deletion of customer-controlled data in accordance with the applicable agreement.
Security
Tecnics uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and loss. These safeguards may include access controls, authentication controls, least-privilege practices, encryption where appropriate, monitoring, secure collaboration practices, vendor review, incident response processes, and personnel training.
No method of transmission or storage is completely secure. Tecnics cannot guarantee absolute security, but we work to protect information in a manner appropriate to the nature of the information and our role in processing it.
International Data Transfers
Tecnics is based in the United States. If you interact with Tecnics from outside the United States, your information may be processed in the United States or other locations where Tecnics, its service providers, or customer-approved systems operate. Where required by applicable law, Tecnics uses appropriate safeguards for cross-border transfers, such as contractual commitments, customer instructions, or other lawful transfer mechanisms.
This policy does not claim that Tecnics is certified under any particular international data transfer framework unless Tecnics has separately confirmed that certification and published the required supporting disclosures.
Your Privacy Choices and Rights
Depending on where you live and your relationship with Tecnics, you may have rights to request access to personal information, correction of inaccurate information, deletion of personal information, portability of certain information, restriction or objection to certain processing, withdrawal of consent where processing is based on consent, limitation on the use of sensitive personal information, opt-out of certain disclosures or targeted advertising, and appeal of a denied request.
To submit a privacy request, contact Tecnics at privacy@tecnics.com. We may need to verify your identity and authority before responding. If your request relates to personal information in a customer-controlled system, we may direct the request to the relevant customer or respond as instructed by that customer. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.
We will not discriminate against you for exercising rights available under applicable privacy law.
U.S. State Privacy Notice
Certain U.S. state privacy laws require additional disclosures. The categories below describe personal information Tecnics may collect in a business-to-business, services, website, recruiting, or customer engagement context. Not every category applies to every individual.
Identifiers
Name, business email, phone number, company, username, account identifier, IP address, and similar identifiers.
Professional and employment-related information
Company, job title, department, role, work history, resume information, skills, certifications, and project responsibilities.
Customer records and commercial information
Contact records, contracts, purchase orders, invoices, payment status, service history, and customer relationship notes.
Internet, network, and system activity information
Website usage data, log records, authentication events, access records, device information, ticket activity, and system metadata.
Customer environment data
Work identities, group membership, lifecycle status, access assignments, app entitlements, approval records, tickets, logs, and configuration details from customer-selected platforms.
Sensitive personal information
Tecnics does not seek to collect sensitive personal information through ordinary website or sales interactions. Limited sensitive information may be processed where necessary for recruiting, legal compliance, security, account access, or customer-directed services.
Tecnics does not sell personal information and does not knowingly share personal information for cross-context behavioral advertising. Tecnics does not knowingly sell or share personal information of individuals under 16 years of age.
Marketing Communications
You may opt out of Tecnics marketing emails by using the unsubscribe link in the email or by contacting privacy@tecnics.com. Even if you opt out of marketing communications, we may still send non-marketing messages such as service, security, legal, billing, or transactional communications.
Children's Privacy
Tecnics' website and services are intended for business users and are not directed to children. Tecnics does not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Tecnics, contact privacy@tecnics.com and we will take appropriate steps to delete the information where required.
Third-Party Websites and Services
Our website or communications may link to third-party websites, platforms, or services. Tecnics is not responsible for the privacy practices of third parties. You should review their privacy notices before providing personal information to them.
Changes to This Policy
Tecnics may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or privacy practices. When we update the policy, we will revise the effective date above. If changes are material, we will provide additional notice where required by law.
Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:
Tecnics Consulting Inc.
Email: privacy@tecnics.com
Website: tecnics.com