TecSSPR has been tested on Windows 10. If you are using an older version of Windows, we strongly recommend to first upgrade to Windows 10 before starting the installation.
We do not support Windows 7 or Windows 8. Support can be provided on demand and on a case to case basis as a Professional Services engagement. For more information, please reach out to Tecnics Support.
Yes we do support MAC.
TecSSPR is currently supported on the English and Spanish version of Windows10 operating system. If there is a specific language requirement for a customer, we may provide support through PS engagement.
TecSSPR supports silent installation or installation via GPO.
TecSSPR is developed on Okta's MFA framework and leverages on the policies and factors (Okta Verify) configured in Okta. The only requirements from end user perspective are, access to a workstation with TecSSPR Windows Credential Provider installed and at least 1 recovery factor configured in Okta.
TecSSPR is developed on top of Okta's Password Recovery Framework and requires Okta to enforce all policies. Offline mode is currently not supported.
In most organizations, the largest volume of help desk calls is for resetting passwords. The traditional approach for password recovery is time consuming and less secure. “Tecnics Self Service Password Recovery” (TecSSPR) allows users to recover passwords at the press of Ctrl+Alt+Del Keys on their workstations (Windows 10 or MAC). Users do not have to reach out to help desk or be dependent upon the other traditional methods for password recovery.
TecSSPR is a Windows Credential Provider developed on top of Okta's MFA & Policy framework and extends the recovery factors available in Okta to provide other factors like Okta Verify, Yubikey etc. as MFA options.
Currently, all Okta customers wanting to recover their password will have to navigate to the Okta login page and click on the “Forgot password?” link. The default password recovery factors presented by Okta are SMS, Email and Voice. A lot of Okta customers require other factors like Okta Verify, Duo, Google Authenticator, Yubikey etc., for self service password recovery.
TecSSPR addresses this requirement and provides additional factors configured in Okta for password recovery including:
In most organizations , the traditional approach for password recovery is to call help desk or create a ticket. This process is time consuming and is non-productive for both the user and the help desk team. It also lacks proper policy and compliance. TecSSPR allows the user to reset their password from the Windows login screen after entering the second factor for authentication configured in Okta. This allows the organization to enforce all password policies configured in the Okta tenant. The process to recover the password is very user friendly, secure and fast thereby increasing productivity, improving the user experience and reducing the help desk costs.
In the traditional approach for password recovery, most of the time the help desk team delivers the password to the user in less secure methods.
TecSSPR allows the user to reset their password from the Windows login screen after entering the second factor for authentication configured in Okta. This allows the organization to enforce all password policies configured in the Okta tenant.